Error installing Motion Core 11.1.1

#1

I’m trying to install Motion Core 11.1.1 but I get this error:
Execute: msiexec.exe /passive /norestart /i “C:\Program Files\D-BOX\Motion Core\Motion Engine\MotionEngine_Setup.msi”
Failed to install Motion Engine. Exit code: 1603

I did also try to uninstall old version and do clean install 11.1.1, but got same error.
I tested to run installer with “run as administrator” same result.

Luckily I have old 11.0.0 installer and that works.

OS is Windows 11 21H2 with latest updates.

Edit: Found the reason. WLAN AutoConfig service must be enabled.
Why do I need this service to be enabled to get 11.1.1 version to work !!!

#2

Staff, comments ??

#3

I’m fairly certain most of the people on this forum are bots

#4

Yep, this forum seems to be useless for communicating with D-Box.

My question was not that complicated.

#5

No, we’re humans that still don’t have the answer for you.

#6

No bots here.

#7

Is your rig Advanced Sim Racing? We have a similiar case of customer support with them. If not, please confirm who’s your rig/product provider.
Thanks!

#8

Hi Amelie,

No, rig is my own design with Gen2 i3250 1.5" actuators.

It is irrelevant who’s rig it is.

The problem is the new 11.1.1 Motion Core where D-Box Motion Engine service depends Wlan AutoConfig service.

Wlan AutoConfig service needs to be either set to Automatic or Manual. If it is set to Disabled (like I had) Motion Core 11.1.1 installer would not complete the installation.

I really don’t understand why the D-Box Motion Engine service needs Wlan AutoConfig service.

When D-Box changes installation or software requirements, there really should be Readme.txt file where these changes are listed.

Here are screenshots of the installation error and D-Box Motion Engine service dependencies.

Hope this helps.

Installation%20error
Installation error.png906Ă—216 4.44 KB

D-Box%20Motion%20Engine%20Service%20Dependencies

#9

I’m not asking questions for fun :wink: If I’m asking what rig you have, it might be revelant!
I’ve open a case with support for you: CCA-59007
Please follow up with support@d-box.com for more info.

#10

Amelie,
Are we having some miscommunication error here ?
What do you mean by word rig ? If you mean complete turn key solution, where Advanced Sim Racing would supply everything, including pre-installed computer. Then it would make it relevant.

Usually rig is consider the actual “frame” + D-Box + other accessories (no pre-installed computer). In this case it really would be irrelevant who’s rig it is.

You can install Motion Core to yuor computer, even without D-Box actuators.

In D-Box help, it even says that plug D-Box usb cable in, after software installation.

Only other explanation that I can think off, is that D-Box supply different actuators for commercial “rig” makers and those works differently, though this seems higly unlikely.

If you have other info that would contradicts what I wrote, I would gladly hear it.

To be clear, my system is working now.

Other thing, in D-Box download section there is System Configurator software V3.1.0 and it says:
Software tool to modify the configuration and update the firmware of your G3 and G5 Haptic Systems

There is no mention about G2, does this work with G2 actuators?

#11

Amelie, thanks for creating support ticket.

I got answer about the Motion Core installation issue.
Here is the answer for everyone else, if interested.

Support:
The dependency is required in Motion Engine, because our HEMC product controls the network configuration.

It’s a requirement that is not needed for our users using a desktop to control their system.

We are currently working to remove this dependency, without any promise of a date or version.

It should normally be removed in a future version of Motion Engine.